✨Rates + Partnership✨

Your Client Portal

Once we start working together, you'll receive access to your own client portal in Notion.

Think of this as the home base for our work together.

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Depending on your service, your portal may include:

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• Content plans

• Captions

• Graphics and videos

• Feedback and approvals

• Project information

• Meeting notes

• Strategy

• Resources

• Important links

• Your shared photo/video folder

• Other materials we're actively working on

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Not every client's portal will look exactly the same because not every client works with me in the same way.

You can access yours from the link I send you or through the Notion app on your phone or computer.

Content + Approvals

For full-service social media clients, your monthly content will live inside your Notion portal.

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You'll review the caption and finished graphic or video right there.

Want a different photo? Leave me a comment.

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Read a sentence and immediately think, I would never say that? Tell me. That's useful feedback.

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Happy with everything? Check Approved by Client, and I'll know it's ready to move forward.

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If you change your mind after approving something, uncheck it and let me know, especially if there's a chance I've already scheduled it.

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Nothing will be published without your approval unless we've mutually agreed that I can post without individual approvals.

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Sharing Photos + Videos

Your Notion portal keeps everything organized, but original photo and video files will still live in a separate shared folder because that's the better place for large files.

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We'll typically use:

iPhone: iCloud Drive

Android: Google Drive

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Please upload original photos and videos directly to our shared folder whenever possible instead of sending everything individually through text or email.

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It keeps the original quality intact, keeps our content library organized, and saves both of us from the inevitable “Wait... I KNOW you sent me that video. Where is it?” 

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Revisions + Feedback

Feedback is part of the process.

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Actually, I want it.

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The more I learn what feels like you, what doesn't, what you love, and what makes you immediately say “absolutely not,” the better I can represent your business.

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For work that's inside your Notion portal, please leave feedback directly on the piece you're reviewing whenever possible. You can comment on the post itself or highlight specific wording and comment directly on it.

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Something as simple as:

“Let's use the other photo.”

or

“This wording doesn't sound like me.”

is much more useful than just telling me you don't like something. It tells me why, which helps me get closer the next time too.

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Corrections and revisions are considered working time and are billed accordingly when your services are hourly.

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I also ask you to remember that part of what you're hiring me for is my professional opinion.

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If I think a requested change is going to hurt the strategy, branding, usability, or marketing we're working on, I'm going to tell you. You still get the final say. It's your business.

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But I wouldn't be much of a creative partner if I thought there was a better direction and didn't tell you.

Communication

I pride myself on being accessible. I don't want working with me to feel like submitting a support ticket and hoping someone eventually gets back to you.

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Your Notion portal is the home for the work itself: content, project materials, feedback, approvals, resources, and the things we need to keep organized.

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For normal conversation, questions, ideas, and updates, you can reach me by email or through my business number:

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AlyssaCutrera@gmail.com
(504) 350-3815

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If your question or feedback is about a specific piece of content or something we're actively reviewing, leave it in Notion whenever possible. That way your comment stays attached to the actual thing you're talking about.

Our exact communication process may vary a little depending on how we're working together, and I'll walk you through everything when we get started.

Account Access for Full-Service Clients

If I'm managing your social media, I'll need the appropriate access to the accounts included in our agreement.

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Instagram

I'll need the access necessary to manage the Instagram services we've agreed on.

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Facebook

When applicable, please add me as an authorized user on your business's Facebook Page with the permissions necessary for our work.

You do not need to give me the login information for your personal Facebook account.

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If you're staring at Meta permissions wondering what on earth you're supposed to click, just ask me. We'll get it set up together. 

Invoicing + Payment

Invoices are sent through Wix for work completed.

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For ongoing work, invoices are generally sent monthly. If a project continues into another month, you'll continue receiving invoices for the work completed during each billing period.

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If you'd rather receive invoices twice per month, just let me know.

One heads-up: Wix invoices occasionally end up in spam or junk.

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When I send your first invoice, I'll personally let you know it's on the way. If you don't see it, check spam and mark the email as safe so the next one knows where it's supposed to go.

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Accepted Payment Methods

• Venmo

• Cash App

• Zelle

• Credit Card

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Credit-card payments are subject to a processing fee, so please let me know ahead of time if you'd like to pay by card.

You'll receive a receipt regardless of how you pay.

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Your Business. Your Creative Partner.

When you hire Alyssa Cutrera Creative, you get me.

That's intentional.

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I don't want to learn just enough about your business to finish the task you hired me for and disappear.

I want to know what you're building. I want you to be able to text me when you have an idea you're not sure about. I want to be the person you call when you suddenly decide you need a flyer, your website isn't doing what you want it to do, you have no idea what to post next week, or you have an idea and need someone to help you figure out what to do with it.

Sometimes my job is to create it.

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Sometimes it's to teach you how to do it.

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And sometimes it's just to say, “Wait, I have an idea.”

Your business will always be yours.

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But while we're working together, I'm going to care about it like it's mine.

That's what being your creative partner means to me. 💗